Introduction: One of the most important measures to ensure achieving Universal Health Coverage (UHC) is expanding health insurance coverage to all population. Accordingly, the present study was conducted with the aim of investigating the effect of having health insurance on the utilization of outpatient services provided by physicians using the data of the utilization of health services survey (2015).
Methods: This study is a secondary analysis of the utilization of health services survey data that was conducted in two groups of the insured and uninsured to examine the differences between these two groups in outpatient healthcare utilization provided by physicians. The variables were insurance status as an independent variable and the number of physician visit as a dependent variable. This analysis was disaggregated by place of residence and income.
Results: The visit per capita for outpatient services was lower in all uninsured groups. The visit per capita in insured people was almost two times more than that of uninsured individuals, which was 4.25 and 2.61 among insured and uninsured individuals, respectively. Therefore, the lack of basic health insurance decreased the utilization of outpatient services by 50 percent. General physician visits per capita for insured people living in urban and rural areas were 11.2 and 0.35, respectively.
Conclusions: Based on the results of this study, the visit per capita is directly related to the insurance status of the individuals. Therefore, it is necessary to ensure the equity in utilization of outpatient services provided by the physicians among various groups of population.

Introduction:  Achieving a healthy society was one of the ideals of every human society. Achieving this important goal and achieving health in communities depends on the participation of health elites and trustees in health decision-making and policy-making. Because the elites of any society was the creators and drivers of great changes.
Methods: this qualitative research has been conducted with the ultimate goal of designing a model of participation of elites and trustees in the field of health (studied by Iran Health Insurance) with the data method of the foundation. For this purpose, while conducting open interviews with 8 university professors in the field of management and 15 elites and trustees in the field of health and paying attention to the concepts of participation and decision making, a set of basic themes (855 themes) were collected during the coding process. And categories (15 categories) were extracted from their hearts.
Results: In the axial coding stage, the link between these categories is under the headings of causal conditions (weakness in policy-making, weakness in laws and supervision, financial problems, payment system), axial phenomenon (need for mechanisms for attracting and using elites and trustees), action strategies and Interaction (participation of elites and trustees in the field of health), context (preparation of infrastructure, design of financial and legal mechanisms, formation of policy room), intervening conditions (problems of inter-sectoral communication and culture-building-management-infrastructure-organizational conditions) And the consequences of elite participation (design and establishment of elite participation model- value creation and attention to the experience, skills and expertise of elites- organizational development and increase of efficiency and effectiveness-welcoming elite plans and solutions-creating identity and patriotism among elites - Preventing brain drain, realizing the vision and missions of the organization) was determined in the form of coding paradigm, then the components of the coding paradigm were described, the storyline was drawn and theory was created.
Conclusion: The findings showed that strategic purchasing has the greatest impact on the participation of elites and trustees and also increase the motivation of elites and trustees to participate in decisions; some characteristics and special conditions of this phenomenon are provided.

Health is one of the most basic needs of all human beings. The main function of the health system of any country is to provide services in this field. The purpose of this research is to find out how services are provided by which institution and according to what principles. After the victory of the Islamic Revolution, the expansion of social security became a public right in Article 29 of the Constitution, relying on the enjoyment of social security benefits by all people. Accordingly, the main institutions, organizations, institutes and funds in the areas of insurance, protection and relief of this system are obliged to carry out their executive affairs and tenure in the field of production and provision of services and related legal obligations in accordance with contracts proposed by the Ministry of Cooperatives. Social welfare and the approval of the High Council of Welfare and Social Security will be determined to be delegated to brokerage firms. In the Iranian legal system, various institutions are responsible for providing health services to different segments of society, but the main institutions providing insurance services are the Health Insurance Organization of Iran and the Social Security Organization. Each of these organizations, according to their duties and responsibilities, provide health services in the community.

Introduction: Covi-19 is the most pervasive crises in recent decades that has caused unmissable changes in customer behavior. Increasing patient numbers has created many challenges for health care providers and their staff, reduced referrals to health insurance and consequently lack of access to the care needed, lockdown and fear of infection have made online customer experience a serious issue for providing better health services. The aim of this study was to present a structural-interpretive model of online customer experience in covid-19 period.
Methods: The present study is based on pragmatism. In the qualitative part Meta-Synthesis (MS) which is a kind of review study and in quantitative stage, interpretive structural models have been used and it has done in 2020. In the qualitative section, by systematically reviewing 326 articles, 36 articles were selected and the identified dimensions were used to present the final model, structural-interpretive modeling technique and penetration-dependence analysis.
Results: The findings indicate that, the structure has the dimensions of company experience, health safety experience, website experience, emotional experience, payment experience, product/service experience and security experience. Also, the company’s experience is independent component, emotional experience as dependent component and the other are related components.
Conclusion: Given that the main goal of the health insurance organization is to protect the patient, it is recommended that by utilizing the findings of this research and focusing on the telemedicine approach, improve the online experience of its customers in the time of covid-19.

Introduction: Awareness of benefiting from health services and its determinants is important for health care planning. In Andersen’s behavioral model, predisposing and enabling factors and factors related to need explain the use of health services. The purpose of this study is to identify the factors related to the use of inpatient services in Iran based on the mentioned model.
Methods: The present study is a secondary analysis study that was conducted based on the data of the national survey of the use of health services in 2008 and 2015. The number of sampled people was 8326 in 2008 and 5684 in 2015. Logit regression was used to examine the factors related to the use of health services.
Results: Female patients (OR=1.48, P<0.01), older patients (OR=0.01, P<0.05), patients whose needs were diagnosed by doctors or medical personnel (OR=1.98, P<0.01), patients whose head of household had higher than diploma education (OR=1.65, P<0.01), and residents of disadvantaged areas of the country (OR=1.42, P<0.05) were more likely to benefit from inpatient services. The chance of benefiting from inpatient services was higher in 2015 than in 2008 (OR=2.15, P<0.01).
Conclusion: Andersen’s Behavioral Model of Health Services can be a suitable the theoretical framework to explain the determinants of the use of inpatient health services in Iran. It is suggested that the 3 categories of factors constituting this behavioral model should be continuously considered in policies related to the use of inpatient services.