Volume 8, Issue 3 (Autumn 2025)
Iran J Health Insur 2025, 8(3): 263-276 |
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Hosseini M, Boujari A, Zamani H. Designing a Training Effectiveness Questionnaire to Assess Perception and Behavior of Employees in Iranian Health Insurance Organization. Iran J Health Insur 2025; 8 (3) :263-276
URL: http://journal.ihio.gov.ir/article-1-382-en.html
URL: http://journal.ihio.gov.ir/article-1-382-en.html
1- Department of Sociology, Faculty of Humanities, Ayatollah Boroujerdi University, Boroujerd, Iran
2- Iran Health Insurance Organization, Tehran, Iran
3- University of Tehran, Kish International Campus, Kish, Iran ,hadizamani1404@yahoo.com
2- Iran Health Insurance Organization, Tehran, Iran
3- University of Tehran, Kish International Campus, Kish, Iran ,
Abstract: (1221 Views)
Introduction: Employee empowerment is a fundamental pillar of organizational development, with training recognized as its most influential component. Effective training plays a vital role in enhancing employees’ awareness, behavior, and participation. This study aimed to design and validate a questionnaire for assessing training effectiveness at Level 3 (behavioral–cognitive) within the Iranian Health Insurance Organization. This level focuses on learners’ perception and practical application of acquired knowledge and draws upon Gestalt principles in learning experience design.
Methods: The research employed a qualitative–descriptive methodology with an instrumental–developmental approach, using directed content analysis to extract theoretical components.
Results: In the first phase, initial items were derived from credible sources and reviewed by five expert evaluators across three dimensions: “topic relevance,” “clarity,” and “importance.” In the second phase, the questionnaire was pilot-tested with 43 provincial training officers. Content validity was assessed using Lashé’s coefficient, revealing that over 85% of items held high validity (coefficient ≥ 0.80). Reliability was confirmed through Cronbach’s alpha (α = 0.981), indicating strong internal consistency and no need for item elimination. Descriptive statistics further demonstrated appropriate item dispersion and balanced scale usage.
Conclusion: The findings confirm that the developed questionnaire possesses strong validity and reliability, making it a suitable instrument for evaluating Level 3 (behavioral) training effectiveness among employees of the Health Insurance Organization.
Methods: The research employed a qualitative–descriptive methodology with an instrumental–developmental approach, using directed content analysis to extract theoretical components.
Results: In the first phase, initial items were derived from credible sources and reviewed by five expert evaluators across three dimensions: “topic relevance,” “clarity,” and “importance.” In the second phase, the questionnaire was pilot-tested with 43 provincial training officers. Content validity was assessed using Lashé’s coefficient, revealing that over 85% of items held high validity (coefficient ≥ 0.80). Reliability was confirmed through Cronbach’s alpha (α = 0.981), indicating strong internal consistency and no need for item elimination. Descriptive statistics further demonstrated appropriate item dispersion and balanced scale usage.
Conclusion: The findings confirm that the developed questionnaire possesses strong validity and reliability, making it a suitable instrument for evaluating Level 3 (behavioral) training effectiveness among employees of the Health Insurance Organization.
Keywords: Employee Empowerment, Training Effectiveness Questionnaire, Assessment Tool Design, Level 3 Learning
Type of Study: Research |
Subject:
General
Received: 2025/08/20 | Revised: 2025/12/17 | Accepted: 2025/11/25 | ePublished: 2025/12/17
Received: 2025/08/20 | Revised: 2025/12/17 | Accepted: 2025/11/25 | ePublished: 2025/12/17
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