Volume 6, Issue 2 (Summer 2023)                   Iran J Health Insur 2023, 6(2): 91-102 | Back to browse issues page

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Hajialiasgari F, Khanahmadi A, Atashi A. Artificial Intelligence Chatbot in Iran Health Insurance Organization: A New Era in Service Providing. Iran J Health Insur 2023; 6 (2) :91-102
URL: http://journal.ihio.gov.ir/article-1-289-en.html
1- Department of Digital Health, Tehran University of Medical Sciences, Tehran, Iran
2- Department of Foreign Languages, International College, Tehran University of Medical Sciences, Tehran, Iran , ahmad.khanahmadi@gmail.com
Abstract:   (967 Views)
Artificial Intelligence Chatbots (AIC), nowadays, are one of the most important topics in natural language processing which is able to communicate with humans using natural language. The purpose of using AIC is to facilitate user interaction with services, products or companies. The purpose of this study is to investigate the applications of AIC in Iran’s health system generally and Iran Health Insurance Organization in particular and to provide services to people in this way, including the investigation of AIC and its need in the provision of health care, the study of the significant aspects of the workflow of AIC for healthcare, the AIC features in this field, and identifying the significant applications and limitations of artificial intelligence chatbot for providing healthcare services. Purveying AIC services to individuals, such as insurance credit information as well as offering contracting party centers are some of benefits of AIC application in Iran Health Insurance Organization.
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Type of Study: Review Article | Subject: Special
Received: 2023/06/25 | Revised: 2023/11/18 | Accepted: 2023/09/5 | ePublished: 2023/11/11

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